OUR TRADE-UP SERVICE
OUR TRADE-UP SERVICE
Embrace change and elevate your jewelry to match your milestones and lifestyle.
Trade up and enjoy the luxury of upgrading your jewelry piece(s) to reflect your evolving style.
Explore the evolution of your jewelry by investing at least twice the amount of your initial purchase in your upgraded piece(s) and enjoy the full value of your original item(s) in return.
Kindly note that eligibility for this lifelong trade-up program is exclusive to our customers who made their purchases online at heartsonfire.com or through phone orders at 877-PERFECT. Unlock a seamless and rewarding jewelry upgrade experience with us.
We invite you to trade up your Hearts On Fire jewelry for another item if:
• The product being traded was purchased online at heartsonfire.com or over the phone at 877-PERFECT,
• The product being traded fits within the following categories:
o Loose serialized diamond
o Engagement ring (Must have Diamond Identity Document and AGS Certificate that were included with original purchase)
o Necklace, bracelet, earrings, or women’s and men’s rings
• You are the original owner of the Hearts On Fire jewelry.
If you have any questions, our Perfection Stylist team would be happy to help. Contact us by e-mail, phone, or chat anytime. Shipping materials and instructions will be provided upon trade-up request.
Terms & Conditions
Program is available only to the original purchaser of the item(s) and lasts as long as the original purchaser owns the item(s). Any trade-up must be done by the original purchaser. Valid only for purchases made at www.heartsonfire.com and only towards new purchases made at www.heartsonfire.com. The original item purchased may need to be returned and evaluated to Hearts On Fire to qualify for the trade-up. Diamond(s) must be in original Hearts On Fire mounting(s). The trade-up purchase must at least double the amount of the original purchase price. Sales tax is nonrefundable and cannot be applied toward trade up. Hearts On Fire reserves the right to revoke and/or modify this policy at any time and for any reason.
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