SHIPPING & HANDLING
- HOF uses FedEx as the preferred carrier.
- The shipping address must match the billing address.
- A signature is required for delivery.
- We do not ship to P.O.Boxes.
- At this time, we cannot ship online orders to destinations outside of the United States.
- The shipping address must match the billing address.
RETURNS & EXCHANGES
We hope your experience and purchase have exceeded your expectations. If for any reason you are not satisfied, we will gladly accept your timely return for a full refund within 30 days with free shipping both ways. We cannot accept returns after 30 days from delivery.
If it is within 30 days of delivery date and in good, sellable, like-new condition.
- We will refund in full for all earrings, necklaces and bracelets
- We will refund in full for all rings (including engagement rings) in women’s finger sizes from 4 – 8 and men’s finger sizes from 8 – 11. There will be a refurb fee for returns and exchanges on specialty sizes.
Returned merchandise should include the original packaging and be in the same condition as when it was received.
Please note the reason(s) for return on the Return/Exchange Card and whether you wish to exchange the item(s) or receive a credit. Enclose the Return/Exchange Card with your item(s).
Please call our Hearts On Fire Customer Service at 877-PERFECT to get a Return Authorization number to ensure proper return address and credit information. Please also use the return label included in your package to ensure proper insurance and shipment tracking for all returns. Hearts On Fire is not responsible for items lost during return shipment.
Hearts On Fire offers this refund program for purchases made at heartsonfire.com only.
