If you’re planning to propose, are looking to purchase a special gift, or simply want to add a dazzling piece of diamond jewelry to your accessories collection, Katelyn or any one of our dedicated Perfection Stylists can help. You can contact them for live assistance by phone at 1.877.PERFECT (1.877.737.3328), chat live online at heartsonfire.com, or send them an email.
But what exactly can a Perfection Stylist do for you?...
They’ll Get The Details & Answer Your Questions
We know purchasing diamond jewelry is a big commitment, and we want to make sure you are taken care of completely. To do so, our Perfection Stylists will gather all of the important information up front and make sure all of your needs are not just met, but exceeded – for example: who are you shopping for, when do you need the jewelry, are there any special plans we should be aware of (travel plans, special proposals, etc.), how does the HOF shipping process work, do you need help finding a ring size, are you interested in engraving, etc. They can also recommend the best option for purchasing your jewelry and explain all of the options – checking your local HOF retailer for what you are looking for, or helping to set up an online order for direct shipment.
They’ll Follow Up To Make Sure You Are Taken Care Of
Once you have placed an order with our Perfection Stylist team, or online at heartsonfire.com, the team will always follow up to confirm the order and details, including the expected arrival date of the item. If it is going to a retailer for pick up, or needs any special care (special orders, engraving, etc.), our team of Perfection Stylists will also work to talk to all parties involved and make sure everything is handled in a timely and efficient manner. Best of all, they will keep you updated every step of the way.
Have More Questions? They Can Help
If you, or the person you are purchasing for, have any questions now or in the future, our Perfection Stylists are always available to help. Several examples of how they can help include:
- Ring re-sizing needs after the proposal, or What to do if you are in between ring sizes
- How to care for your jewelry
- Insurance and appraisals
- Proposal Planning Ideas
- Finding a matching wedding band
- Comparing styles and discussing popularity of designs/consumer feedback
- Last minute needs – what can we do and by when?
- Returns and Exchanges
And That’s Not All
Best of all, once you have spoken to our Perfection Stylists they will always know your purchase history, any special needs, and other information that helps us to help you even faster in the future for anniversaries, birthdays, and other special occasions.
In short…if you have any questions at all, let our team of Perfection Stylists help. Again, you can contact them for live assistance by phone at 1.877.PERFECT (1.877.737.3328), chat live online at heartsonfire.com, or send them an email.