Can I Make a Return or Exchange?
For purchases made at an authorized Hearts On Fire retailer, returns and exchanges should be handled through that jeweler and your purchase will be subject to that jeweler's return or exchange guidelines.
For purchases made online at Heartsonfire.com, we accept returns in original (good, sellable, like-new) condition within 30 days, with free shipping both ways. We cannot accept returns after 30 days from delivery. We refund in full for all earrings, necklaces and bracelets, as well as all rings (including diamond engagement rings) in women's sizes 4-8 and men's sizes 8-11. There is a fee for returns and exchanges on specialty sizes. Please contact a Perfection Stylist.
Returned merchandise should include the original packaging as when it was received. Consumers may also make an exhange. This policy supersedes all previous policies regarding the return of merchandise. Read more details on our online refund policy.